Customer relationship management 19اسلاید •Why we need CRM •Defining CRM •Identifying different customer types •Developing customers i.e. Loyalty programs •A buzz phrase…with meaning •Good CRM has a sophisticated database •Management of customers – don’t have to be passive recipients of their behavior •is a business strategy with outcomes –that optimise profitability, revenue and customer satisfaction –by organizing around customer segments, –fostering customer-satisfying behaviors and –implementing customer-centric processes.” •“is a strategy –used to learn more about customers' needs and behaviors in order to develop stronger relationships with them ...
دانلود پاورپوینت جامع وکامل دربارهCustomer relationship management,پاورپوینت Customer relationship management,فایل پاورپوینت Customer relationship management
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